I presume, everyone has their fair share of encounters with bad groomers.
The severity usually range from a wrong fur-cut, to ill advices, and even the most jialat I've experienced was groomers nicking the dog accidentally and drew blood.
This case which I am going to share, brings the severity list to a new high. Cutting off 1/3 of a dog's tongue. Can you even imagine it? It's unthinkable!
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| Wapi - Before grooming |
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| Wapi - After grooming on 28 August 2010 |
The best part is, the groomer delayed the veterinary report from Wapi's owner for 10 days before releasing it to them at their insistence. Please see below for the SMS conversation shared between the groomer (also the owner of the shop) and Wapi's owner.
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| Note the dates. |
The reason why they couldn't retrieve the report straight from the Vet is because they (vet) are affiliated with the shop, and due to uncertain reasons, Wapi's owner HAD to go through the groomer to receive the report.
We called the Vet on 31 Aug 2010
2nd sept 2010 - We asked again! - they say the scanner is down
4th sept 2010 - We ASKED AGAIN! - they r out of town. How convenient.
6th Sept 2010 - we find out the report was just WRITTEN ON THAT DAY ITSELF!
2nd sept 2010 - We asked again! - they say the scanner is down
4th sept 2010 - We ASKED AGAIN! - they r out of town. How convenient.
6th Sept 2010 - we find out the report was just WRITTEN ON THAT DAY ITSELF!
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| Vet report. Notice the date. |
The Vet, can refuse to release the veterinary Report to the rightful owners of the pet.
Because the groomer was the one, that registered with them. Even if the groomer was the one that caused the injury?
We had to wait so many days 28th aug 2010 - 6th Sept 2010. Just to receive this.
We needed this information when seeking a 2nd opinion from another vet. But the delay was unacceptable... 10 days!!
When we called the vet, he said that the report needs to be "TYPED". And they will release the report to the groomer only.
10 days later we collected this "PIECE OF TOILET PAPER" from the groomer.
Because the groomer was the one, that registered with them. Even if the groomer was the one that caused the injury?
We had to wait so many days 28th aug 2010 - 6th Sept 2010. Just to receive this.
We needed this information when seeking a 2nd opinion from another vet. But the delay was unacceptable... 10 days!!
When we called the vet, he said that the report needs to be "TYPED". And they will release the report to the groomer only.
10 days later we collected this "PIECE OF TOILET PAPER" from the groomer.
Up till today, there were no action taken against that groomer/owner of the PET shop who should STOP their nonsense.
CASE - " The best outcome you can hope for is contract compensation."
SPCA - " Unfortunately,there is no jurisdiction in Singapore on groomers causing grievous hurt to pets. We can only refer you to AVA".
...
AVA - HAVE STOPPED INVESTIGATION!
SPCA - " Unfortunately,there is no jurisdiction in Singapore on groomers causing grievous hurt to pets. We can only refer you to AVA".
...
AVA - HAVE STOPPED INVESTIGATION!
I have since decided to BOYCOTT this pet shop and never visit them again. Not just based on this, but because of my own experiences with them.
Remember this post on Ash's bad grooming? It was done by them.
Remember in 2009 there was a mini bull terrier case - Xena? It was they who sold Xena away for $150 (without proper screening) all the while still receiving payment from the couple who boarded her there while looking for potential adopters for Xena. - from what I understood
And in early 2009 when I was still patronizing them because of convenience, I ever found BUGS crawling around in their rawhides. Can you imagine how long the stock has been lying there without anyone checking it? I've also received a huge pack of avoderm before with not 1 or 2, but many many worms and bugs crawling in it. (but that can be the supplier's and not their fault).
Too many too many bad reviews heard and experienced from them which caused me to feel that they're in it purely for the money. Disgusted. Utterly disgusted.
For Wapi's facebook page dedicated to this case -- Wapi Aware
Last but not least, for information on the petshop:
PET shop, please STOP your unethical ways.
The groomer (also the owner) is called Eric as seen in the SMS conversation.
They have 3 branches in Singapore, I can only name 2 from published info & personal experience:
- Serangoon (Wapi's case)
- East Wood (My case)
I walked by the Eastwood branch on 17 September 2010, and I peeped in through their glass doors. I spotted another bug inside the packaging of the milk bone treats. I seriously thought they wouldn't commit this kind of mistake again until I saw the Greenish-black spot move around in the packaging.
Disappointed.
Disclaimer: All photo credits goes to Wapi Aware.
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